Our Story

Founded in 2020 by former enterprise support leaders, Tatua was born from frustration with outdated ticketing systems.

We've processed over 2 million support tickets and helped companies reduce response times by an average of 45%.

After experiencing the pain of managing support operations at scale, our founders knew there had to be a better way.

Traditional ticketing systems were slow, inflexible, and created more problems than they solved.

Our Mission

To eliminate support chaos and help businesses deliver exceptional customer experiences through intelligent automation and streamlined workflows.

Meet Our Team

Sarah Chen

CEO & Co-founder

Former Head of Support at TechCorp

Experience
10+ years in customer success
Email
sarah@tatua.com
Bio
Sarah led support teams of 50+ agents and understands the challenges of scaling customer service operations.

Marcus Rodriguez

CTO & Co-founder

Ex-Senior Engineer at CloudScale

Experience
Expert in distributed systems
Email
marcus@tatua.com
Bio
Marcus built high-performance systems serving millions of users and brings that expertise to support infrastructure.

Jennifer Park

Head of Product

Former Product Manager at SupportFlow

Experience
Specialist in UX design
Email
jennifer@tatua.com
Bio
Jennifer designed user experiences for complex enterprise software and focuses on making support tools intuitive.

David Kim

Lead Developer

Full-stack engineer, 8 years experience

Experience
Open source contributor
Email
david@tatua.com
Bio
David contributes to major open source projects and ensures our platform follows industry best practices.

By the Numbers

  • Founded
    2020
  • Team Members
    25+
  • Happy Customers
    500+
  • Tickets Processed
    2M+
  • Average Resolution Improvement
    45%
  • Customer Satisfaction
    4.8/5 stars

Our Values

Customer First:
Every decision starts with how it impacts customer experience
Transparency:
Open communication builds trust with customers and teammates
Innovation:
Continuously improving to solve evolving support challenges
Reliability:
Building systems that work when customers need them most