New Features: AI-Powered Ticket Routing & More

What's New at Tatua

Monthly Update – January 2025

AI-Powered Routing Reduces Response Times by 40%

Our new machine learning algorithm automatically routes tickets to the best-qualified agent based on content analysis, agent expertise, and current workload.

40% faster initial response times

Better agent-issue matching

Reduced escalations

Try AI Routing

New Slack Integration Now Available

Connect your support workflow directly with Slack. Get notifications, update tickets, and collaborate with your team without leaving your chat platform.

Real-time ticket notifications

Ticket updates via Slack commands

Team collaboration threads

Custom notification rules

Install Slack App

Customer Spotlight: How MedTech Improved Satisfaction by 60%

Learn how MedTech Solutions used Tatua's automation features to handle 3x more tickets while improving their customer satisfaction scores.

60% increase in customer satisfaction

3x ticket volume handled

50% reduction in response time

25% improvement in first-contact resolution

Read Full Case Study

More Improvements This Month

Mobile App Performance: 30% faster loading times on iOS and Android

API Rate Limits: Increased limits for Enterprise customers

New Integrations: Salesforce, HubSpot, and Microsoft Teams now available

Security Enhancement: Two-factor authentication now required for admin accounts

Helpful Resources

Webinar: "Advanced Automation Strategies"

January 25, 2:00 PM PST

Guide: "10 Best Practices for Ticket Management"

Download our latest best practices guide

Community: "Join the Tatua User Community"

Connect with other customers and share tips

Questions about these updates? Contact our team at updates@tatua.com